711 is the nationwide telephone number for accessing Telephone Relay Service (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.

Making TRS Calls

If you want to call someone using TRS, use your TTY, or dial 711 on your telephone, and you will automatically be connected to a TRS operator. If you’re a TRS user traveling out of state and want to make a call, there is no longer a need to learn the state’s TRS provider’s telephone number. Just dial 711. It’s fast, functional, and free.

The 711 code is not just for use by persons with disabilities. Both voice and TRS users can initiate a call from any telephone, anywhere in the United States, without having to remember and dial a seven or ten-digit access number. For persons who have been using TRS for years, the convenience of dialing three digits is obvious.

711 dialing access does not work for Video Relay Service (VRS) or Internet Protocol (IP) Relay calls, because such calls are initiated through the Internet. Hearing persons initiating a VRS or IP Relay call may do so by calling a provider’s 800 number.

Dialing 711 From A Private Branch Exchange

FCC rules require all telephone companies (including wireline, wireless, and payphone providers) that operate private branch exchanges (PBXs) to implement three-digit 711 dialing for access to TRS. A PBX is a private telephone system within an organization that switches calls between internal users and allows users to share a certain number of external phone lines. PBX operators are required to modify their equipment to enable 711 dialing to ensure that everyone benefits from abbreviated dialing and consumers have easy access to TRS.

Callers from locations served by PBXs may be required to dial 9 or another prefix before entering the 711 code or placing an outside call. The FCC encourages PBX operators to work with telephone companies and TRS providers to facilitate 711 dialing for users.

The FCC recently determined that providers of interconnected Voice over Internet Protocol (VoIP) service also must offer 711 abbreviated dialing.

911 and 711

Dialing 911 is the most familiar and effective way Americans have to find help in an emergency. The Americans with Disabilities Act (ADA) requires all Public Safety Answering Points (PSAPs) to provide direct, equal access to their emergency response services for people with disabilities who use TTYs or other devices. Therefore, in the event of an emergency, TTY users should call 911 directly, and not make a TRS call via 711.

Why is 711 TRS important to us?

As a communications resource we need to be ready to handle traffic that may need to be delivered to a person that may have hearing or speech. Via 711 TRS we will be able to deliver messages in a more timely fashion when the situation arises. We also need to let people know that the service exists.

Additional Relay Services

IP Relay – Internet Protocol Relay

VRS -Video Relay Service

Information Resources

711 Telephone Relay Service for the Deaf

FCC Dial 711 for Telecommunications Relay

i711.com

ip-relay.com

]]> http://searn.asteriskradio.net/blog/archives/2009/05/03/711-trs/feed/ 0 http://searn.asteriskradio.net/blog/archives/2009/04/12/armad-2009/ http://searn.asteriskradio.net/blog/archives/2009/04/12/armad-2009/#comments Sun, 12 Apr 2009 22:16:35 +0000 w4wwm http://searn.alertradio.net/blog/?p=98 It’s time again for Amateur Radio Military Appreciation Day (ARMAD) on 23 May 2009, here in Madison/Huntsville, AL. We will be setting up at a new site this year. When more information come available we will announce the site location.

The Asterisk Amateur Radio Network will be join with the Drake State Technical College Amateur Radio Club promoting the use of amateur radio along with giving thanks and appreciation to our men and women who have served and who are serving now in the Arm Forces. This will be a great day for all to come out and support the troops on a job that continues to be at the fore front of our mission for the country and the world.

We hope to have HF/VHF/UHF radio system setup for operations. Making contact to other ARMAD or any amateur radio stations. We will also use VoIP systems such as Asterisk, IRLP and Echolink for those who would like to call in. There is also a special IRLP reflector for all IRLP station to call into. This IRLP reflector is experimental node 0011. This is a special IRLP reflector and you will need to make sure your IRLP node are setup to make the call into. More information will be put out on these special parameters in a few days. So stay tune.

For Asterisk call in, one can call in on AST node 2048, this way you will be able to talk to IRLP and echolink nodes alike. For Echolink nodes one can call in on the Kansas Reflector, node 44445 and W4WWM-L, node 54572. Any of these connections will be fine. We would also like to try something new. We will have a control Ham Radio operator standing by for third party calls. This way we can also show the power of Asterisk PBX. So look for more special information on how this will happen here on this site.

Anyway we will look for all to come out and support this great day for ARMAD and to make radio contacts using our hobby, amateur radio to communicate. 73 and Stay tune for more info!

Will / W4WWM

DARN defined as to mend by weaving thread across a gap that is what is being done.   Those that want to see flexibility will go with the DARN approach, as a improvement while there will be others that find it to be just annoyance.    DARN definitely fits the new Digital Analog Radio Networks.

Sometimes logic can indeed be simple (send in most potentially linkable exchange).

One can opt to be static yet knowing dynamic paths will move you.

What does this mean to those that work in the area of emergency response?

Be flexible with the methods that are used, yet maintain the basic standards that allow a incident operation to be conducted safely. Standards which remain static can be used as a basis for operation integrity and also represent a road map to a successful mission.

Standard Operation Procedures provide the static portion for operational planning yet they should also be dynamic so that when new methods are presented they can be placed into the Standard Operation Procedures as soon as possible.

Every situation, every incident is different, thus the need for being dynamic in operational style. At times incidents will take place that are not amongst the normal operational situations. This indeed is one of the times that we need to be dynamic in readiness and response.

Flexibility is a key ingredient to readiness and the “all hazard” approach to emergency response and planning.

As a organization which path are you opting for: static or dynamic flexibility?

The following words should be used by all voice operators  during an emergency or exercise. Note that all use of jargon or “Q” signals is STRICTLY PROHIBITED. All voice communication must be done in plain language ONLY. Please observe the following key words. Typically, most communicators use these words every day however, if you are not in the habit of using them then please be mindful of them when using voice during an event or incident operation.

Eg: The boss wants to know if you have handed in the log sheets.
- AFFIRMATIVE: Yes, I’ve handed them in.
- WILCO: No, but I will hand them in now.
- ROGER: I copied the message. I’ll ask someone in charge.
- YES: So, what else does he want to know?

Work together.

Working together is the key to communications interoperability. Develop your partnerships, mutual aid agreements, standard operating procedures and the availability of resources (equipment reserves) in your locality, region and state.

Know your contacts.

Know your mutual aid points of contacts and all methods to contact them, cellular, telephone, email, text messaging, fax, etc.

Train and practice.

Training and Practice are two key essentials to ensure all personnel are familiar with communications interoperability procedures and equipment.

Test regularly.

Conduct regular testing of all communications infrastructure to include the availability of service and support, proper radio programming and the sharing of mutual aid and common frequencies throughout your region.

Know the proper procedures.

Embrace and incorporate the procedures of the Incident Command System and the National Incident Management System into your emergency operations plans.

Have available resources.

Develop resource list and adopt private – public partnerships in advance to be able to seamlessly obtain assistance. Many agencies have recently reached out to Amateur Radio Groups for communications assistance; their resources and expertise can be extremely helpful.

Designate a communications leader.

During a response, designate a communications officer to oversee and coordinate communication and interoperability resources as they arrive and deploy.

Follow basic procedures.

To avoid confusion and multiple interoperability patches some basic gateway activation procedures should be followed. They include: requesting authorization for an interoperability patch with participating agency before establishing a patch; utilize plain English transmissions during an interoperability patch and all radio transmissions should identify the agency along with the unit identifier when patching multiple agencies or public safety disciplines.

Take inventory.

When preparing for mutual aid assistance be sure to inventory your available interconnect cables to ensure you have the proper cables for the area or region where you are going to deploy. Likewise, ensure all mutual aid simplex frequencies are preprogrammed into your radios and have available radio programming software and personnel trained to conduct programming if required.

http://www.jps.com/page/view/208

Fact Sheet: NIMS Essential Standards List (PDF 19KB)

NIMS Basic: Concepts and Principles, Systems and Processes

The NIMS Basic series describes the concepts and
principles, systems and processes, responsibilities and required
capabilities associated with the major components of the National
Incident Management System. The series consists of nine guides to NIMS
components, as follows:

• NIMS Introduction and Overview (PDF 54KB, TXT 20KB)
• Command and Management (PDF 112KB, TXT 52KB)
• Preparedness (PDF 57KB, TXT 22KB)
• Resource Management (PDF 53KB, TXT 18KB)
• Communications and Information Management (PDF 38KB, TXT 15KB)
• Supporting Technologies (PDF 37KB, TXT 10KB)
• Ongoing Management and Maintenance (PDF 44KB, TXT 14KB)
• Incident Command System (PDF 132KB, TXT 64KB)
• Resource Typing (PDF 95KB, TXT 13KB)

NIMS Smart Practices (PDF 22KB, TXT 6KB)

National Emergency Responder Credentialing System (PDF 17KB, TXT 3KB)

Credentialing FAQs (PDF 48KB, TXT 10KB)

Federal Preparedness Grant Programs (PDF 25KB, TXT 5KB)

This information was provided by federal departments and
agencies to the NIMS Integration Center regarding their preparedness
funding programs with state and local entities, including cooperative
agreements, memorandums of understandings, grants and contracts. We are
making this preliminary list available to help state and local entities
identify funding streams that may be affected in connection with NIMS
implementation requirements. This should not be considered a definitive
list of federal preparedness grants and agreements.

NIIMS-NIMS Comparison (TXT 5KB)

Institutionalizing the Use of ICS (PDF 44KB, TXT 2KB)

NIMS and the Incident Command System (TXT 26KB)

This paper is intended to provide an historical perspective
on the development of ICS, explain how NIMS ICS works, describe how it
is different from previous systems, and discuss the future of NIMS ICS
training.